Knowledge Management

Business Operations | Project Management | Business Analysis | Knowledge Management

There are many definitions of Knowledge Management (KM).  Simply stated, KM is the process of locating, capturing, organizing, refining, and sharing information for the benefit of an organization.  Taking this one step further, KM is a process for optimizing the effective application of organizational assets and intellectual capital to achieve desired goals and objectives.

Quite often, organizations are concerned when intangible assets, intellectual property, and knowledge are (1) not captured and (2) depart along with staff when they leave positions.  This constant churning of staff and knowledge can be costly and have a direct affect or organizational effectiveness and profitability. 

Organizations also realize the difficulties with employee collaboration in an effort to improve knowledge banks, creating an atmosphere of cooperation, promoting innovation, and partnering for individual and group success.
Our KM services include the following areas:

Analysis:

• Problem definition and needs assessment
• Stakeholder interviews and focus group sessions
• Knowledge and content process mapping
• Evaluate current state of software and knowledge sharing systems

Organizational Development

• Development of Knowledge Office and staffing requirements
• Education on challenges to corporate change and employee pushback

Software Solutions

• Full requirements analysis and RFP development
• Software evaluation and implementation services